FAQ – Frequently Asked Questions

1. Reservations and rates

Can I book directly from the website?

Yes, and we recommend you do so: on the official website you always get the best rate guaranteed and the most advantageous conditions.

What payment methods do you accept?

We accept credit cards, debit cards, and cash payments in accordance with current regulations. You can also guarantee your reservation with a credit card.

Can I cancel or change a reservation?

Cancellation policies may vary depending on the offer selected. The conditions are always clearly stated at the time of booking.

2. Hotel services

Is breakfast included?

Yes, our service is bed and breakfast. Breakfast is generous, varied, and plentiful, with a served buffet of sweet and savory items, espresso coffee, and freshly squeezed juices.

Do you have a free beach?

Yes, all guests are provided with a beach umbrella and two lounge chairs at our partner beach, Aloha Beach, just a few steps from the hotel.

Is the bar open?

Yes, our bar offers coffee and non-alcoholic drinks, which can be enjoyed in the lobby or outdoor area.

Do you have Wi-Fi?

Of course. Wi-Fi is free and available throughout the hotel.

Do you have parking?

Yes, we have paid parking subject to availability.

3. Rooms

Do the rooms have a balcony?

Many rooms have balconies. Availability depends on the room type selected.

Are family rooms available?

Yes, we have several ideal solutions for families and groups.

Are the rooms air conditioned?

Yes, all rooms have air conditioning. Superior rooms and suites also have heating.

4. Beach

How far is the beach from the hotel?

Our partner beach, Aloha Beach, is just a few minutes' walk away.

Are umbrellas and sunbeds always guaranteed?

Yes, when you book with us, you'll always have a free umbrella and two sun loungers, included in your stay.

5. Cruise Passengers – Porto Corsini Terminal

Are you near the cruise terminal?

Yes, we are the closest 4-star hotel to the Porto Corsini cruise terminal.

Where can I find information about the cruise terminal?

All information and schedules are available here: VisitRavenna – Transfer to the cruise terminal.

Can I leave my luggage at the hotel?

Of course. We offer luggage storage, ideal for those arriving or departing early.

6. Location and surroundings

How far is it from Ravenna?

The art city of Ravenna is just a few minutes' drive away, easily accessible.

Are there any activities nearby?

Yes: sports, nature, excursions, culture, and the splendid beaches of the Riviera Romagnola.

6. Animals

Are pets allowed?

Contact us to check availability and rules: some rooms are suitable for small pets.

7. Check-in and check-out

What time can I check in and out?

Check-in: from 2:00 PM
Check-out: by 10:30 AM

We can evaluate different needs based on availability.